It comes amid weeks of chaos for BHX passengers - as they grapple with job cuts
After a series of TUI andeasyjetFlights from Birmingham Airport have been cancelled. Both aviation giants apologized for the disruption.
It comes amid weeks of chaos for commutersBHXThe cancellations increased security wait times and passengers posted photos of long lines on social media.
This weekend, the country's two largest airlines apologized to travelers as they struggled to get flyers to their destinations during the busy weekend. Companies have reportedly canceled flights across the country.
to discover:What it's really like to work at Birmingham Airport
A family told BirminghamLive they are devastated after TUI canceled their flight from Birmingham Airport to Cyprus for their daughter's wedding last night. Barry Dunn said: "My daughter's wedding was supposed to be on Wednesday. She went to [the shop] this morning [but] they couldn't do anything. It had to be sorted around the seat. Totally heartbroken."
TUI said: "Holidays are always very busy, with many shoppers looking to get away. Unfortunately, a small number of flights have been delayed or canceled due to various operational and supply chain issues.
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"We want to reassure customers that we are doing everything we can to minimize delays and will communicate directly if this affects their holiday. We would like to thank our customers for their patience and understanding during this time."
Easy Jet added: "We apologize for the delay in notifying you of some flight cancellations and the inconvenience to customers who have booked these flights, however we believe this is necessary to provide a reliable service during this busy period.
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"Customers will be notified from today (Friday) and given the option to rebook their flight or receive a refund, and can make a claim for compensation in accordance with the regulations. Over the next week, we will operate approximately 1,700 flights a day, approximately a quarter of which travel to and from Gatwick."
BirminghamLive is currently attempting to contact TUI by phone to request a response. Birmingham Airport has also been contacted for the latest information.
Have you experienced disruption at Birmingham Airport? Get in touch by emailing josh.sandiford@reachplc.com
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What TUI and EasyJet have said so far
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16:00 satiJosh Sandiford
where to find news about Birmingham Airport
Did you know that you can get all the latest news about Birmingham Airport on our websitehere？
You can also sign up for oursdaily bulletinGet the latest directly.
15:37Josh Sandiford
gatwick problem
Another dissatisfied passenger was contacted. This time at Gatwick Airport.
they said:
Just read your article on the Birmingham problem. I'm sitting at Gatwick North looking at the screen and the next five TUI departures have been delayed and one looks set to be canceled altogether. No tail visible. However, we were given £9 food and drink vouchers which were marked TUI but handed to us by airport staff (not TUI). My flight was scheduled to leave for Antalya at 14:35. The door data shows 1755.
15:18Josh Sandiford
Liverpool fans are traveling to France for the Champions League final by dinghy after Easyjet canceled their flight
A group of Liverpool fans took a dinghy to Paris for the Champions League final tonight after their flight was canceled by Easyjet.
Read morehere.
14:48Josh Sandiford
Fomins 'sat on floor at Birmingham Airport for 10 hours' after TUI flight canceled
The family claim they were stuck at Birmingham Airport for 22 hours before their TUI flight was canceled and they were told to go home. Vaughn Brayne said his flight to Reus for a holiday in Spain yesterday (May 27) was delayed all day.
Vaughn, who was at the airport with his three-year-old son and pregnant girlfriend, said he received no "explanation, help or advice" before being told he had to leave. The unfortunate flyer even told BirminghamLive that his girlfriend needed medical attention because of the ordeal.
Read morehere.
14:32Josh Sandiford
Easyjet faces demand for compensation after 200 canceled flights
Easyjet yesterday faced a number of calls to secure compensation after some flights were cancelled.
Read morehere.
13:48Josh Sandiford
What it's really like to work at Birmingham Airport
Staff at Birmingham Airport are facing the toughest time of their careers as a surge in passengers and a race to train new staff lead to long queues. An insider revealed the "abuse" of frustrated customers when they experience delays, and in some cases long queues form on the pavement outside the front door.
Read the whole story here.
13:30 satiBirmingham Mail
More stories about long lines and missed holidays
A family claim they endured a "nightmare 10-hour wait" at Birmingham Airport on Friday for their TUI flight - only to be told it had been canceled close to midnight. Ruby, her husband and two sons are still waiting for a £3,000 holiday in a Turkish resortBirminghamThe flight was said to have taken off after it was canceled without further notice.
We have more information about this story, you can read itClick here.
12:16Josh Sandiford
Easyjet family forced to sleep on airport floor 'treated like animals'
It is not just Birmingham Airport that is facing problems. A family say they were forced to sleep on the floor at Gatwick Airport after Easyjet canceled their flight - TWICE.
The family claims they were treated like animals when they tried to fly to the Canary Islands of Tenerife. Nicola Caine talks about her horrific experience at a London airport.
Read morehere.
12:03 satiJosh Sandiford
1 flight cancelled, 17 postponed
According to FlightAware.com, which provides real-time flight delay and cancellation statistics, BHX had just one cancellation and 17 delayed flights today.
11:50Josh Sandiford
'Fantastic' airport staff praised
All is not terrible at Birmingham Airport. Some travelers are satisfied with the service.
11:38Josh Sandiford
"The fight to save the marriage"
Barry Dunn added that his daughter is now trying to arrange more flights to Cyprus to "try to save her wedding".
His flight last night was due to take off at 5.50pm - it was originally delayed until 8pm.
At around 11pm Barry and his family were told the flight would now be cancelled.
"On the way home we got emails saying the whole holiday was cancelled. They said it [was] completely canceled because there was no porter," he said.
11:23Josh Sandiford
The 'broken heart' family
A family told BirminghamLive they are devastated after TUI canceled their flight from Birmingham Airport to Cyprus for their daughter's wedding last night.
Barry Dunn said: "My daughter's wedding was supposed to be on Wednesday. She went to [the shop] this morning [but] they couldn't do anything. It had to be sorted around the seat. Totally heartbroken."
11:23key event
What TUI and EasyJet have said so far
BirminghamLive is currently attempting to contact TUI by phone to request a response. Birmingham Airport has also been contacted for the latest information.
But both made extensive statements.
TUI said: "Holidays are always very busy, with many shoppers looking to get away. Unfortunately, a small number of flights have been delayed or canceled due to various operational and supply chain issues.
"We want to reassure customers that we are doing everything we can to minimize delays and will communicate directly if this affects their holiday. We would like to thank our customers for their patience and understanding during this time."
Easy Jet added: "We apologize for the delay in notifying you of some flight cancellations and the inconvenience to customers who have booked these flights, however we believe this is necessary to provide a reliable service during this busy period.
"Customers will be notified from today (Friday) and given the option to rebook their flight or receive a refund, and can make a claim for compensation in accordance with the regulations. Over the next week, we will operate approximately 1,700 flights a day, approximately a quarter of which travel to and from Gatwick."
11:22Josh Sandiford
Good morning
Good morning,
We'll be bringing you live updates from Birmingham Airport following the cancellation of TUI and EasyJet flights.
We spoke to distraught passengers whose flights were canceled last night, and we'll have what they had to say soon.
Follow us for all the latest news.
FAQs
How long are security queues at Birmingham Airport? ›
On average, passengers waited 24 minutes to get through BHX security - with only Bristol and Leeds Bradford taking longer at 30 and 35 minutes respectively. The Which? survey indicated that seven per cent of all those surveyed missed a flight because they were stuck in a queue.
How do I find out if my flight is going to be Cancelled? ›You can check the status of your flight by going to your airline website and entering the details of your flights, and you will know in a second if your flight is on-time, delayed or cancelled.
Why will airlines cancel flights? ›Contributing factors include: Airline issues, like not having enough staff. Mechanical issues and delays may be compounded by staffing shortages. The Federal Aviation Administration is also experiencing staffing issues.
How many TUI flights have been cancelled from Birmingham Airport? ›The travel firm has cancelled three flights from Birmingham, two flights from Gatwick and one from Manchester in a blow to half-term travel plans. Tui has announced a “small number” of flight cancellations and delays in a blow to travel plans at the start of the half-term break.